Privacy Policy

Information We Collect

When you place an order on threadly.one, we collect the following information:

• Full name and shipping address
• Email address and phone number
• Customisation details (initials, text, colour preferences)
• Payment information (processed securely via our payment gateway — we do not store card details)

How We Use Your Information

• To process and fulfil your custom orders
• To communicate order updates via email or WhatsApp
• To send shipping and tracking information
• To respond to your queries and provide customer support
• To improve our products and website experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Cookies

We use essential cookies to keep our website functional. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies through your browser settings at any time.

Third-Party Services

We use trusted third-party services for payment processing and shipping. These providers only receive the information necessary to complete your transaction and are bound by their own privacy policies.

Data Security

We take reasonable measures to protect your personal data. All transactions are encrypted using SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to your request within a reasonable timeframe.

Contact

If you have any questions about this privacy policy, reach out to us at threadly.one@gmail.com